Privacy Policy

Last updated: February 2026

Summary: MissedCallHQ is an ISV that provides transactional missed-call recovery and callback notifications for service businesses. We collect limited information needed to operate the service and do not sell personal information.

1) Information We Collect

Account & business info (name, email, business details, configuration)

Call & message data (numbers, timestamps, message content necessary to deliver/log communications, delivery status)

Usage data (basic diagnostics/logs for reliability and support)

2) How We Use Information

Provide, maintain, and improve the Service

Deliver transactional SMS after customer-initiated contact

Customer support and troubleshooting

Security, fraud prevention, and compliance

Billing and account administration

3) No Sale of Personal Information

We do not sell personal information.

4) Sharing

We share information with service providers as needed to deliver the Service (e.g., telecom/SMS providers and scheduling integrations). We may disclose information if required by law or to investigate abuse and protect our rights.

5) SMS Consent Data Protection

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6) Data Retention

We retain information only as long as necessary for providing the Service, resolving disputes, meeting legal obligations, and maintaining reasonable business records.

7) Your Choices

Recipients: reply STOP to opt out. Reply HELP for help. Reply START to resubscribe where supported.

Business users: may request access, correction, or deletion of account information, subject to legal and operational requirements.

8) Security

We use reasonable safeguards designed to protect information. No system is 100% secure.

9) Children’s Privacy

Our services are intended for business use and are not directed at individuals under 18.

10) Changes

We may update this Policy from time to time. Continued use after changes means you accept the updated policy.

11) Contact

Questions? Contact hello@missedcallhq.com.

SMS disclosure: Messages are transactional and sent only after customer-initiated contact. Msg & data rates may apply. Reply STOP to opt out. Reply HELP for help.